Legal Information

Last updated: November 4, 2025

Welcome to Clanazoo — a space that connects people who want to enjoy shared experiences with those who can organize and make them possible. This page brings together all the legal texts that govern the use of our platform, the processing of personal data, and the conditions applicable to both participants and organizers.

1. Terms and Conditions of Use

1.1 Service purpose

Clanazoo provides a digital platform that allows users to discover, propose, and participate in group experiences — outdoor, gastronomic, cultural, educational, or any other type. Clanazoo’s role is that of a facilitator, not the direct organizer of the experiences.

1.2 Users and roles

Participant: looks for and joins experiences.
Organizer: proposes, publishes, and manages experiences.
Clanazoo: provides the digital space for connection and communication.

1.3 Registration and access

To use the main features you must create an account with your name, email, or phone. You are responsible for keeping your credentials confidential and for the accuracy of the data you provide.

1.4 Publishing and booking experiences

Each organizer is responsible for the information published (dates, prices, requirements, images). Clanazoo does not guarantee that each experience will take place and assumes no liability for incidents arising from them.

1.5 Payments and cancellations

When payment methods are integrated, they will be processed by trusted third‑party providers. Cancellation and refund policies will be set by each organizer and shown in the experience description.

1.6 Prohibited conduct

It is forbidden to publish false, offensive, discriminatory content or content that infringes third‑party rights. Clanazoo may suspend or remove accounts that violate these rules.

1.7 Intellectual property

Clanazoo’s logo, brand, and materials belong to its owner. Users retain rights over the content they generate, granting Clanazoo a limited license to display it on the platform.

1.8 Limitation of liability

Clanazoo is not liable for losses, damages, or harm arising from the use of the service or users’ conduct. Using the platform implies acceptance of these terms under your own responsibility.

1.9 Changes

Clanazoo may update these terms at any time. The last modification date appears at the top of this page.

1.10 Governing law

This agreement is governed by the laws in force in the Argentine Republic. Any dispute will be submitted to the competent courts of the Autonomous City of Buenos Aires.

2. Privacy Policy

2.1 Data collected

We collect personal information when you create an account, send messages, join chats, or publish experiences. This may include name, email, phone, location, and preference information.

2.2 Purpose of processing

Data is used to: (i) enable communication between users; (ii) improve the in‑app experience; (iii) offer personalized content; (iv) send notifications or relevant updates.

2.3 Legal basis

Processing is carried out under user consent and/or to perform the services offered by Clanazoo.

2.4 Retention and security

Data is stored on secure servers and retained only as long as necessary to fulfill the purposes above.

2.5 User rights

You can access, rectify, or delete your data by writing to legal@clanazoo.com. You can also request to stop receiving communications.

2.6 Third parties and transfers

Clanazoo may use external services (e.g., cloud storage or payment providers) while ensuring adequate protection levels.

3. Cookie Policy

3.1 What cookies are

Cookies are small files stored in your browser to improve your browsing experience.

3.2 Types of cookies we use

Technical: necessary for the site to function.
Analytics: help us understand how the platform is used.
Preference: store language settings or display options.

3.3 Settings

You can accept, reject, or modify cookies from your browser or configuration panel.

4. Experiences and Community Policy

4.1 Coexistence and respect

Clanazoo promotes a collaborative, respectful, and safe environment. Any abusive, violent, or discriminatory behavior may result in account suspension.

4.2 Safety

Each user is responsible for assessing the risks of the activities they participate in. Clanazoo does not directly organize experiences nor provide personal insurance.

4.3 Cancellations and changes

Organizers must communicate changes with reasonable notice. Participants may cancel according to each experience’s conditions.

5. Organizers Policy

5.1 Publishing experiences

Organizers must clearly describe the activity’s conditions, price, requirements, duration, and location. Images and texts must be original and not infringe third‑party rights.

5.2 Responsibility

The organizer is responsible for the safety and the experience of the participants during the activity. Clanazoo is not a party to the contract between organizers and participants.

5.3 Communication and support

Any dispute or operational issue can be reported to legal@clanazoo.com, who will act as a mediator.

6. Payments and Refunds Policy

6.1 Payment methods

When enabled, payments will be processed through secure gateways (e.g., MercadoPago, Stripe, PayPal).

6.2 Refunds

Each experience will define its own refund policy. Clanazoo may apply holds or fees for operational costs.

6.3 Clanazoo’s role

Clanazoo acts only as a technological intermediary, not as the direct beneficiary of payments between users.

7. Legal Notice

7.1 Identification

The website clanazoo.com belongs to Aixant, responsible for the development and operation of the platform.

7.2 Intellectual property

Clanazoo’s logo, brand, and content are the exclusive property of their owner. Any total or partial reproduction without authorization is prohibited.

7.3 External links

Clanazoo may include links to third‑party sites; it is not responsible for their content or privacy policies.

8. Security and Minors

Clanazoo is not intended for users under 18. If a minor accesses the service, it must be with the consent of a responsible adult. We promote mindful technology use and personal data protection.

9. Contact and Legal Support

For legal inquiries or claims, contact us at legal@clanazoo.com and +54 9 3585077345.

Legal Information

Last updated: November 4, 2025

1. TERMS AND CONDITIONS OF USE

1.1 Service purpose

1.2 Users and roles

Participant: looks for and joins experiences.
Organizer: proposes, publishes, and manages experiences.
Clanazoo: provides the digital space for connection and communication.

1.3 Registration and access

To use the main features, you must create an account with your name, email, or phone. You are responsible for keeping your credentials confidential and for the accuracy of the data you provide.

1.4 Publishing and booking experiences

1.5 Payments and cancellations

When payment methods are integrated, they will be processed by secure third‑party providers. Cancellation and refund policies will be set by each organizer and shown in the experience description.

1.6 Prohibited conduct

Publishing false, offensive, or discriminatory content, or content that infringes third‑party rights, is prohibited. Clanazoo may suspend or remove accounts that violate these rules.

1.7 Intellectual property

Clanazoo’s logo, brand, and content belong to their owner. Users retain rights over the content they generate, granting Clanazoo a limited license to display it on the platform.

1.8 Limitation of liability

Clanazoo is not responsible for losses, damages, or harm arising from the use of the service or users’ conduct. Using the platform implies acceptance of these terms under your own responsibility.

1.9 Changes

Clanazoo may update these terms at any time. The date of the last modification appears at the top of this page.

1.10 Governing law

This agreement is governed by the laws in force in the Argentine Republic. Any dispute will be submitted to the competent courts of the Autonomous City of Buenos Aires.

2. PRIVACY POLICY

2.1 Data collected

We collect personal information when you create an account, send messages, join chats, or publish experiences. This may include name, email, phone, location, and preference information.

2.2 Purpose of processing

Data is used to:

enable communication between users,
improve the experience within the platform,
offer personalized content,
send notifications or relevant updates.

2.3 Legal basis

Processing is carried out under user consent and/or to perform the services offered by Clanazoo.

2.4 Retention and security

Data is stored on secure servers and retained only for as long as necessary to fulfill the purposes above.

2.5 User rights

You can access, rectify, or delete your data by writing to legal@clanazoo.com. You can also request to stop receiving communications.

2.6 Third parties and transfers

Clanazoo may use external services (e.g., cloud storage or payment providers) while ensuring adequate protection.

3. COOKIE POLICY

3.1 What cookies are

Cookies are small files that store information in your browser to improve your browsing experience.

3.2 Types of cookies we use

Technical: necessary for the site to function.
Analytics: help us understand how the platform is used (e.g., Google Analytics).
Preference: store language or display options.

3.3 Settings

You can accept, reject, or modify cookies from your browser or settings panel.

4. EXPERIENCES AND COMMUNITY POLICY

4.1 Coexistence and respect

Clanazoo promotes a collaborative, respectful, and safe environment. Any abusive, violent, or discriminatory behavior may result in account suspension.

4.2 Safety

Each user is responsible for assessing the risks of the activities in which they participate. Clanazoo does not directly organize experiences nor provide personal insurance.

4.3 Cancellations and changes

Organizers must communicate changes with reasonable notice. Participants may cancel according to each experience’s conditions.

5. ORGANIZERS POLICY

5.1 Publishing experiences

Organizers must clearly describe the activity’s conditions, price, requirements, duration, and location. Images and texts must be original and must not infringe third‑party rights.

5.2 Responsibility

The organizer is responsible for the safety and the experience of participants during the activity. Clanazoo is not a party to the contract between organizers and participants.

5.3 Communication and support

Any dispute or operational issue can be reported to legal@clanazoo.com, who will act as a mediator.

6. PAYMENTS AND REFUNDS POLICY

6.1 Payment methods

When enabled, payments will be made through secure gateways (e.g., MercadoPago, Stripe, PayPal).

6.2 Refunds

Each experience will define its refund policy. Clanazoo may apply holds or fees for operational costs.

6.3 Clanazoo’s role

Clanazoo acts solely as a technological intermediary and not as the direct beneficiary of payments between users.

7. LEGAL NOTICE

7.1 Identification

The website clanazoo.com belongs to Aixant, responsible for the development and operation of the platform.

7.2 Intellectual property

Clanazoo’s logo, brand, and content are the exclusive property of their owner. Any total or partial reproduction without authorization is prohibited.

7.3 External links

Clanazoo may include links to third‑party sites; it is not responsible for their contents or privacy policies.

8. SECURITY AND MINORS

Clanazoo is not intended for users under 18. If a minor accesses the service, it must be with the consent of a responsible adult. We promote the conscious use of technology and personal data protection.

9. CONTACT AND LEGAL SUPPORT

For legal queries or claims, you can contact us at legal@clanazoo.com and 54 9 3585077345.